Question 1

How long does shipping from China to Ghana take?

Accepted Answer

By sea, it usually takes about 2 months from the supplier to your door. We'll give you an expected arrival window with your quote.

Question 2

How much will it cost?

Accepted Answer

It depends on what you're buying and how much space it takes up. Send us the details and we'll send a quote in cedis covering the goods, shipping and delivery. Our Rates page shows how shipping is charged.

Question 3

What is a CBM?

Accepted Answer

CBM means cubic metre, the unit sea freight is charged by. One CBM is a box 1 m × 1 m × 1 m. Multiply length × width × height in centimetres and divide by 1,000,000. The calculator on our Rates page does it for you.

Question 4

Can you buy from 1688, Alibaba or Taobao for me?

Accepted Answer

Yes. Send us the product link or photos, the quantity and any colour or size, and we'll quote you for buying and shipping it.

Question 5

Do you deliver outside Accra?

Accepted Answer

Yes, we deliver to every region in Ghana for a fee based on your location. You can also collect from us in Accra for free.

Question 6

How do I pay?

Accepted Answer

Payment details come with your quote. Only ever pay to the details we send you from our official phone numbers, and message us if anything looks different.

Question 7

What can't be shipped?

Accepted Answer

Some goods can't be shipped or need special handling, such as flammable liquids, gases, weapons, illegal drugs and counterfeit branded goods. Items with batteries may have extra rules. Ask us before you buy if you're not sure.

Question 8

How do I track my order?

Accepted Answer

Enter your tracking ID on our Track Shipment page and we'll send the latest update on WhatsApp. We also message you as your order moves through each stage.

Questions, answered

Still have a question?