Refund policy

Before you pay

You can decline a quote, or cancel an unpaid shop order from your account, at any time at no cost.

After you pay

Once we've paid a supplier or your goods are on their way, we may not be able to cancel. Contact us as soon as possible and we'll tell you what's possible for your order.

Damaged, missing or wrong items

Check your goods when you receive them. If anything is damaged, missing or not what you ordered, contact us with your tracking ID and photos, and we'll work with you to put it right.

How refunds are paid

Agreed refunds are paid back the way you paid where possible: online payments through Paystack, and Mobile Money or bank transfers to the account you paid from.

Contact

WhatsApp or call 0244 407 194 / 0204 969 851.